At Cooper Foods, our approach to credits and returns has remained simple and aimed at unquestionable customer satisfaction. We ask, as part of our cooperative commitment and dedication to improving consumer food safety that our customers work with Cooperfoods to comply with the revisions that have been made to this Customer Request for Credit and Returns Policy. Cooper Foods will continue to return for credit any product not accepted at time of delivery. After delivery, our credit and return policy is limited within certain guidelines.
OUR PRODUCT RETURN & CREDIT POLICY DOES FIVE THINGS:
WHEN YOUR DELIVERY ARRIVES, YOU SHOULD KNOW:
OUR RETURN POLICY AFTER TIME OF DELIVERY IS LIMITED
An item may be returned, after delivery, only if it meets the important following food safety guidelines:
Make all returns & credit requests within these time frames:
Chilled items being returned must be stored at between 0°C and 4°c and frozen items must be stored appropriately at -18°C or less.
Products are returnable for full credit only when they are in the original package free of markings or damage,